Role: CRM Executive
Location: London
Salary: up to £35,000 per annum, plus Benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a CRM Executive, you will play an important role in supporting our vision by helping to deliver clear, engaging and effective communications to our customers. You will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a CRM Executive, you will support the delivery of FirstPort’s customer communications through our CRM platform, Creatio, helping to ensure communications are clear, timely and targeted.
Working closely with the marketing, customer and operational teams, you will help plan and deliver CRM campaigns, maintain communication templates and support the shift toward digital customer engagement.
This role is ideal for someone with 1–3 years’ experience in CRM, marketing or customer communications who enjoys working with data, systems and content to deliver meaningful customer engagement.
Key Responsibilities:
- Support the day-to-day use and optimisation of FirstPort’s CRM platform, Creatio, including campaign setup, segmentation and audience selection
- Assist in delivering CRM campaigns including email and customer notifications
- Maintain and update the CRM communications calendar to ensure campaigns are delivered consistently and on schedule
- Support the transition toward digital customer communications, helping to encourage adoption of online portals and digital channels
- Work with marketing to maintain and update a library of CRM communication templates to ensure content remains clear, engaging and on brand
- Monitor campaign performance and produce reporting on engagement metrics such as open rates, click through rates and registrations
- Support data quality by helping to maintain accurate segmentation and customer records within the CRM system
- Collaborate with internal teams to ensure communications support wider business initiatives and customer engagement objectives
Required Skills & Qualifications:
- 1–3 years’ experience in CRM, digital marketing or customer communications
- Experience using CRM or email marketing platforms
- Strong organisational skills with the ability to manage multiple tasks and campaigns
- Good attention to detail and comfort working with data and customer segmentation
- Strong written communication skills
- Customer focused mindset with the ability to produce clear and engaging communications
- Experience with marketing automation or CRM systems (Creatio experience desirable but not essential)
Nice to have
- Experience working with website Content Management Systems (CMS), preferably WordPress.
- Experience working with third-party analytics tools, including Google Analytics.
- Experience using design tools including Photoshop, Illustrator, Canva, etc.
- Experience is working with Trust Pilot
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.