Role: Freeholder Account Management
Location: London
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Freeholder Account Management you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Freeholder Account Management you will lead, develop and empower the team responsible for managing relationships with UK freeholders and institutional investors. The role ensures exceptional client service, acts as the senior escalation point, and drives strategic growth across the freeholder client base.
Key Responsibilities:
Leadership & Team Development
- Lead, coach and support the Freeholder Account Management team.
- Set clear standards, processes and expectations to drive high performance.
- Ensure systems and tools are effectively used to manage client accounts.
- Foster a collaborative and responsive team culture.
Client Relationship Management
- Proactive approach to client liaison and the senior escalation points for all freeholder clients, ensuring resolution are found at pace.
- Represent client interests within FirstPort, advocating for their needs.
- Directly lead a strategic client account, taking full ownership of relationship management, operational performance, commercial outcomes, strategic alignment and long‑term account planning.
- Build and nurture senior-level relationships across diverse client organisations.
- Develop a deep understanding of client strategies and expectations.
- Lead the evolution of service delivery to ensure alignment with client needs.
- Prevent portfolio churn through proactive engagement and effective relationship management both internally and externally.
- Increase penetration within each account and expand the freeholder client base.
Reporting & Communication
- Prepare and present client reporting for Executive team members.
- Communicate relevant corporate, political and market updates to clients and industry forums.
- Build and maintain an internal and external network to support efficient service delivery and problem solving.
External Representation
- Professionally represent FirstPort at events, conferences and networking opportunities.
Required Skills and Qualifications:
- Strong understanding of the residential property market, ideally including freehold and institutional investors.
- Proven ability to nurture senior-level client relationships.
- Ability to build strong working relationships at all levels, internally and externally.
- Demonstrated experience in leading and developing high‑performing teams.
- Strong analytical skills with the ability to interpret data, identify trends and recommend actions.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.