Role: Asset Data & Compliance System Officer
Location: This is a flexible, multi-site role that may be based at any of our regional offices (Luton, Birmingham, London, Exeter or New Milton) subject to business requirements.
Salary: From £25,000 per annum plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Asset Data & Compliance System Officer you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Resolutions Specialist you will support the H&S System and Asset Compliance Manager and the wider Asset Compliance System team to ensure the integrity, accuracy and governance of asset data across the business.
The role will work closely with internal teams and external stakeholders to enhance compliance system performance, maintain legislative alignment, and promote high standards of data quality and assurance.
Key Responsibilities:
Asset Type Ownership & Subject Matter Expertise
- Take responsibility for a defined set of asset types, becoming the subject matter expert for those categories.
- Develop deep understanding of operational requirements, risks,
- compliance obligations and data standards for your allocated asset types.
- Provide guidance, assurance and support to stakeholders relating
- to your asset categories, ensuring consistent and accurate asset management practices.
System Governance & Compliance
- Maintain and support the compliance system to ensure adherence to relevant acts, regulations, and industry standards.
- Assist in scheduled system reviews, identifying risks, gaps, and improvement opportunities.
- Conduct or support compliance audits, ensuring effective document control and accurate reporting.
Process, Data & Training Support
- Support the creation, implementation and governance of processes that define stakeholder responsibilities for asset data management.
- Work with internal teams to ensure asset data is accurate, complete and aligned to physical assets present on developments.
- Provide support for data uploads across operations, mobilisation and M&A activities.
Training, Guidance & User Support
- Contribute to the development and delivery of training resources to increase user capability and improve system engagement.
- Provide timely support to system users, helping resolve data issues and promoting consistent use of compliance processes.
Assurance & Continuous Improvement
- Monitor and report on system performance, compliance activity and data accuracy.
- Identify improvement opportunities based on audit outcomes, user feedback or system trends, and recommend corrective actions.
- Engage with contractors where required to address data or documentation accuracy issues.
Required Skills and Qualifications:
- Health & Safety qualification (e.g., IOSH, NEBOSH), or willingness to undertake training where beneficial.
- Experience in a compliance role within property management (desirable). · Awareness of H&S legislation, regulations, and industry standards, or willingness to upskill.
- Understanding of asset types and building systems.
- Experience using compliance or asset management systems.
- Strong attention to detail and high level of accuracy.
- Ability to interpret regulatory requirements and translate them into practical actions.
- Excellent communication and stakeholder engagement skills.
- Strong organisational skills, with the ability to prioritise workloads and meet deadlines.
- Confident in exercising judgement and providing reliable advice.
- Innovative, proactive and solution‑focused approach to problem‑solving.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.
Elevate your career. Reset the standard. Join FirstPort.