Job Role: Concierge (25483)
Location: Brentwood, Essex
Salary: £16,473.60 per annum plus benefits
Hours: Friday and Saturday 7am-7pm (22 hours per week)
Why FirstPort?
FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Concierge, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Concierge, you will contribute to our vision of becoming the UK’s favourite property manager by:
- Delivering a consistently high standard of customer service to residents and visitors
- Acting as the main point of contact at the front desk
- Assisting with on-site deliveries, customer enquiries, and service requests
This role reports directly to the Property Manager and involves working as part of a small team.
Key Responsibilities:
- Act as the main point of contact on site for all customers, providing information about the development, surrounding area, key contacts, and local amenities.
- Manage on-site booking requirements for key access areas within and around the development.
- Handle daily parcel and package deliveries, which may range from 50 to 500 items depending on the size of the development.
- Manage and administer customer deliveries and returns in line with development systems and protocols.
- Oversee the issue and return of residents’ keys, ensuring they are signed in and out daily in accordance with development procedures.
- Conduct daily site walk-rounds, reporting any faults, maintenance issues, or repair requirements to the Development Manager and relevant contractors, and recording updates in the handover log or appropriate system.
- Investigate and document faults and issues arising within the development, including leaks, fire alarms, or bike theft, ensuring all details are recorded in the relevant system.
- Investigate and respond to first-level complaints within the development.
- Provide regular communication to customers, following up on initial queries through to resolution.
- Complete and review shift handovers to ensure continuity of service.
- Monitor CCTV and security access systems to identify and track any security concerns.
- Undertake any other reasonable duties as requested by the Property Manager, including monitoring the refuse store and assisting with tidying or breaking down boxes between cleaning schedules.
Required Skills and Qualifications:
- Proven experience in property, estate, residential, retirement living, or community operations management.
- Strong multi-site or operational leadership experience.
- Excellent customer service and stakeholder management capability.
- Sound knowledge of health & safety and residential compliance requirements.
- Strong financial awareness and reporting experience.
- Highly organised, resilient, and solution-focused.
- Excellent written and verbal communication skills.
- Strong IT and reporting capability.
- GCSE (A–C) / NVQ Level 2–3 or equivalent qualification.
- Full UK driving licence with flexibility to travel between developments.
About You
- Customer Service: Demonstrable experience in front-of-house concierge roles, with a genuine passion for delivering exceptional face-to-face customer service at all times.
- Communication: Confident and articulate communicator, both verbally and in writing, with the ability to resolve issues and complaints effectively. Skilled at building positive relationships with a wide range of customers and clients, using a solution-focused and creative approach.
- Health & Safety: Strong understanding of health and safety regulations, with experience handling challenging or emergency situations professionally.
- IT & Technology: Proficient in Microsoft Office applications, with excellent IT skills, social media awareness, and the ability to quickly learn new systems and technologies.
- Administration: Highly organised and methodical, with experience maintaining accurate electronic records, managing deliveries, and completing administrative tasks efficiently.
- Problem Solving: Demonstrable ability to handle problems and challenges effectively under pressure, prioritising tasks and managing time to meet deadlines.
- Personal Attributes: Outgoing and approachable, self-motivated, proactive, and team-oriented. Innovative in approach and able to work independently or collaboratively within a wider team.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.