Job Role: Area
Community Operations Manager (Ref 25412)
Location: Field
Based (Covering a Portfolio around Taunton, Sherborne, Salisbury, Poole
and Christchurch)
Salary: £35,499.00 per
annum plus £4,500 car allowance
Hours: Monday-Friday
9am-5pm (35 hours per week)
Why FirstPort?
FirstPort, are
on an ambitious journey to redefine excellence in UK residential property
management. We are committed to elevating and resetting industry standards to
be the most trusted and professional residential property management
company.
By joining us as a Area
Community Operations Manager, you will play a pivotal role in
achieving our vision:
- Impactful Work: You
will directly support FirstPort’s mission to elevate industry standards
and provide an exceptional service to our customers.
- Professional Growth: With
access to accredited training and development programmes, you will be
empowered to reach your potential.
- Supportive Environment: We
foster a culture where collaboration and innovation thrive, ensuring you
feel valued and supported every step of the way.
- A Future of Opportunity: Be
part of a forward-thinking organisation that is shaping the future of
residential property management in the UK.
At the core of everything we
do are our leadership principles:
- Collaborative: We
work together, combining expertise to deliver outstanding outcomes for our
customers
- Consistent: We
deliver dependable results, building trust with customers and colleagues.
- Simple: We
simplify the complex, ensuring our financial processes are straightforward
and understood.
- Clear: We
communicate with clarity, making information accessible and transparent to
all stakeholders.
Your Role, Your Impact
As an Area Community
Operations Manager, you will lead the operational, community, and estate
management delivery across later living developments, ensuring safe, compliant,
and well maintained environments while fostering vibrant and engaging resident
communities.
You will combine community
leadership, delivering exceptional customer service standards, managing onsite
teams, and maintaining strong relationships with residents, families, partners,
and external stakeholders. The role focuses on operational excellence,
regulatory compliance, financial accountability, and continuous service
improvement across developments.
Reporting to senior
leadership, you will oversee day-to-day estate operations, community engagement
initiatives, and team performance while ensuring developments operate
efficiently, safely, and in line with company standards and statutory
obligations.
Key Responsibilities:
- Lead and oversee operations across
multiple later living developments, ensuring safe, secure, and
well-maintained environments.
- Foster vibrant, inclusive communities by
building strong relationships with residents, families, and local
partners, and coordinating events and engagement activities.
- Ensure full compliance with health,
safety, and statutory requirements, including risk assessments, emergency
procedures, and incident management.
- Manage budgets, authorise expenditure,
and monitor performance to deliver efficient, cost-effective operations.
- Lead, develop, and support onsite teams,
promoting professionalism, accountability, and excellent customer service
standards.
Required Skills and
Qualifications:
- Proven experience in property, estate,
residential, retirement living, or community operations management.
- Strong multi-site or
operational leadership experience.
- Excellent customer service and
stakeholder management capability.
- Sound knowledge of health & safety
and residential compliance requirements.
- Strong financial awareness and reporting
experience.
- Highly organised, resilient, and
solution-focused.
- Excellent written and verbal
communication skills.
- Strong IT and reporting capability.
- GCSE (A–C) / NVQ Level 2–3 or equivalent
qualification.
- Full UK driving licence with flexibility
to travel between developments.
About you
- Customer service -
a passion for providing an exceptional level of customer service at all
times, ideally in a face to face environment.
- Communication -
a natural communicator, with the ability to resolve issues and
complaints effectively
- Health & Safety -
an understanding of the importance of health & safety, experience of
dealing with challenging or emergency situations
- IT -
able to operate Microsoft Office applications, and confident in learning
new systems
- Administration -
organised, methodical and experience of keeping accurate records
- Personal -
an outgoing personality, with the ability to build professional
relationships with colleagues and customers, self-motivated, pro-active,
team oriented, and innovative.
The Benefits
Our customers deserve the
best and the same applies to our people. We’ll provide you with all the
technology, training and support that you need to do your job well. We
offer competitive salaries and a range of benefit packages depending on the
grade of your role, such as private medical insurance, pension contributions
and life assurance. In addition, we also offer a range of exclusive discounts
on extra benefits to help you, and your family make the most of your money,
safeguard your future and look after your health, including discounted gym
membership for all colleagues.
Diversity
We’re committed to promoting
diversity at FirstPort and recruit on merit. We will ensure we make any
adjustments that we can to support both through the recruitment and on-boarding
process.
Ready to Apply?
Click the below apply button
to start your application for this role. We will ask you to upload your
CV and answer a few questions.